Customer Service

Shipping & Delivery

Approximate Lead Times

  • Standard product  – 21 working days
  • Standard product with minor variations – 26 working days
  • Bespoke product – 26 working days following confirmation of requirement (and site survey, if required).

Please note that these lead times may vary due to holidays

Our delivery options are as follows
  • Shelter Expert Standard Delivery  (This is a free delivery service included in your product purchase)
  • Shelter Expert Rapidflex Delivery (This is a customised delivery service )
  • Shelter Expert Express Next Day Delivery (Available on selected product lines)
The Shelter Expert Standard Delivery service is available in mainland England, Wales and Southern Scotland (South of M8/A8), and is free of charge. Please note that there will be extended lead times for deliveries to some UK destinations ( All of Scotland, and parts of Wales and the South West). If lead times are critical, we recommend Rapidlex delivery for these areas.Normal shipping and delivery is within the lead times detailed above, with the exception of Express Delivery Products, which are normally despatched for next working day delivery if ordered before 10.00 AM Monday to Friday. Some standard products may be available for earlier delivery. Please contact us for details. Goods may be despatched by any of the following methods:-
Own Transport
Private Carrier
National Carrier
Postage
Privacy & Security
The Shelter Expert respects your privacy and security, and will not share your personal or contact information with any third party, or send you unsolicited communications. The Shelter Expert complies with the requirements of data protection legislation.
Returns & Replacements
Returns and replacements are carried out in accordance with our terms and conditions, which are available to view on our website.
Ordering
All orders are accepted subject to our standard terms and conditions. If we are unable to fulfil any order within our standard 28 days lead time, then we will contact you to provide a revised delivery time. You may choose to accept this revised delivery time, or if this is not acceptable you may cancel the order and recieve a full refund.
Payment, Pricing & Promotions
Our accepted payment methods are standard debit and credit cards, bank transfer, cheque (please note that orders will not be processed until cheque payments have cleared ), or by approved customer purchase order. Prices listed on our website are standard list price, which may be subject to promotional discounts from time to time. Where promotional discounts are in force, additional discount vouchers or codes will not apply.
Viewing Orders
Your order status information is available by logging in to your account
Updating Account Information
You can update your account information at any time by logging in to your account. If you need to update any details that are not user editable, then please contact us.

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